FAQ

What size are LumeGem fuse beads?

Most LumeGem refill beads are 2.6mm mini fuse beads. They are made for detailed pixel-style projects, charms, small decorations, keychains, and compact pattern boards.

How do I choose the right color?

Use the product title, color series, variant name, product image, and color code together. Screen brightness and device settings can change how a color appears, so photos should be treated as a close reference rather than an exact printed color standard.

Can I mix LumeGem beads with other brands?

Similar mini fuse beads may work together, but bead height, softness, finish, and melt behavior can vary. For important projects, test a small corner first before mixing brands across a full design.

What is included in a kit?

Kit contents depend on the product page. Check the product photos, variant name, and description for beads, pegboards, tweezers, tools, accessories, or pattern materials included with that specific item.

Do I need extra tools?

For most fuse bead projects, you need beads, a suitable pegboard, ironing paper, and a heat source. Some projects may also use jump rings, key rings, tweezers, tape, or storage trays.

How many beads should I prepare?

Use your pattern size and bead count as a starting point, then prepare a small extra amount for mistakes, color swaps, or future repairs. For large or detailed patterns, having nearby shades ready makes the project easier.

Is the pattern generator a final production file?

No. It is a planning tool that helps turn an image into a bead-style preview. You should review the preview, color list, and bead count before making the physical project.

Why does my generated pattern look different from the photo?

Fuse bead art uses a limited grid and limited colors, so fine details, shadows, skin tones, and gradients may be simplified. Clear images with strong contrast usually convert better than dark, blurry, or very detailed photos.

Can I adjust colors manually?

Yes. Treat the generated result as a starting point. You can replace colors, simplify small areas, or choose nearby shades based on the beads you actually have.

Can I change an order after checkout?

If your order has not entered processing, email support@lumegem.com as soon as possible with your order number and the exact change you need.

What should I check before paying?

• Correct bead size, series, color code, and selected variant.
• Quantity, kit option, and product title.
• Shipping address, phone number if required, and checkout email.
• Any project deadline you are planning around.

What if I ordered the wrong color?

Contact us quickly. If the order has not shipped, we will review whether a change is possible. If it has already shipped, return eligibility depends on item condition, order status, and the reason for the request.

When will tracking update?

Tracking usually appears after the carrier receives or scans the parcel. It is normal for a tracking number to show limited updates at first, especially right after shipment confirmation.

Why is tracking not moving?

Carrier scans can be delayed during handoff, customs review, local delivery transfer, holidays, or high-volume periods. If there is no meaningful movement for several business days, contact us with your order number and tracking number.

What if my address is wrong?

Email us immediately. If the parcel has not shipped, we may be able to help correct it. Once a package is with the carrier, address changes depend on the carrier route and local delivery rules.

Are fuse bead projects suitable for children?

Fuse beads are small parts and should be used with age-appropriate supervision. Keep beads away from young children who may put small items in their mouth.

Can children iron the project?

Ironing should be handled by an adult or closely supervised by an adult. Follow the instructions for your iron, use proper ironing paper, and test heat carefully to avoid over-melting.

How should I store beads?

Keep beads dry, sorted by color code when possible, and away from direct heat. Storage boxes or labeled bags make it easier to refill colors and avoid mixing similar shades.