LumeGem 2.6mm 拼豆补充包 - B系列

Shipping & Delivery

This page explains how LumeGem processes, ships, and supports orders placed through lumegem.com.

Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Processing time may be longer during holidays, high-volume periods, product launches, or promotional events.

Orders are processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods & Delivery Estimates

Available shipping methods and estimated delivery times are shown at checkout when applicable. Delivery time depends on the destination country or region, shipping carrier, customs processing, and local delivery conditions.

Please note that delivery estimates are not guaranteed delivery dates. Weather, customs inspections, carrier delays, incorrect addresses, and peak-season volume may affect the final delivery date.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email. If tracking is available for your order, the tracking number or tracking link will be included in that email.

Tracking information may take 24-72 hours to update after the carrier receives the package.

Shipping Address Accuracy

Please review your shipping address carefully before placing an order. LumeGem is not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or outdated shipping information.

If you notice an address mistake after placing an order, contact us immediately at pzhmoveon@gmail.com. We will try to help if the order has not yet been processed or shipped.

International Shipping

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These charges are determined by the destination country or region and are the responsibility of the customer.

LumeGem does not control customs processing times or local import charges.

Lost, Stalled, or Delayed Packages

If your tracking has not updated for several days, please allow a little extra time, as carrier scans can sometimes be delayed. If the package appears stalled for an extended period, contact us at pzhmoveon@gmail.com with your order number and tracking information.

We will help review the order status and advise on the next steps based on the carrier information available.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery area, mailbox, parcel locker, front desk, building office, neighbors, or local delivery point. If it still cannot be found, contact the carrier and then reach out to us with your order details.

Contact

For shipping questions, email pzhmoveon@gmail.com and include your order number.