Returns & Refunds

Returns & Refunds

We want every LumeGem order to arrive complete, accurate, and ready for your next bead project.

Return Eligibility

Return requests are reviewed based on the item condition, order status, and issue details. Please contact us before sending any item back.

• Items should be unused, unopened where applicable, and in original condition.
• Proof of purchase is required for all return or refund requests.
• Custom, clearance, or final-sale items may not be eligible for return.

Damaged, incorrect, or missing items

What to send us

Email pzhmoveon@gmail.com with your order number, a short description of the issue, and clear photos of the package, product label, and affected item.

Resolution options

Depending on the issue, we may offer a replacement, partial refund, store credit, or another appropriate solution after review.

Refunds

Approved refunds are processed back to the original payment method. Bank or payment provider processing times may vary after the refund is issued.